Frequently Asked Questions
Get answers to common questions about DMpro. Can't find what you're looking for? Contact us.
Getting Started
What is DMpro?
DMpro is a Twitter/X DM automation platform that helps founders, creators, and agencies generate leads on autopilot. We automate personalized outreach while keeping your accounts safe and compliant.
How does DMpro work?
DMpro connects to your Twitter account and automatically sends personalized DMs to your target audience. You define your ideal prospects, create message templates, and let DMpro handle the outreach while you focus on closing deals.
How do I get started?
Getting started is easy! Sign up for free, connect your Twitter account using our secure browser extension, create your first campaign, and start generating leads. Our onboarding guides you through everything step by step.
Safety & Compliance
Is it safe to use?
Yes. DMpro uses human-like sending patterns, respects Twitter's rate limits, and includes built-in safety features to prevent account suspension. We continuously monitor platform changes to keep your accounts protected.
Do I need to provide my Twitter password?
No. We use a secure browser extension to authenticate your session. Your password is never stored on our servers — you simply authorize DMpro through Twitter's secure system.
Is my data secure?
Yes, we take security seriously. All data is encrypted in transit and at rest. We never share your data with third parties, and you can export or delete your data at any time.
Features & Limits
What's the daily DM limit?
Our free trial includes 100 DMs, while paid plans offer 450+ DMs per day per account. These limits are designed to keep your account safe while maximizing your outreach potential.
Can I use multiple Twitter accounts?
Yes! DMpro supports multiple Twitter accounts depending on your plan. You can manage different accounts for different campaigns, brands, or use cases all from one dashboard.
Can I customize the DM templates?
Absolutely! DMpro includes proven templates, but you can create fully custom messages with variables for personalization. Our AI can also generate unique messages based on each prospect's profile.
How do I target the right audience?
DMpro offers advanced targeting including keywords, interests, follower counts, and engagement patterns. You can also scrape followers from competitors, find people who engaged with specific tweets, or import your own lists.
Pricing & Billing
Is there a free trial?
Yes! We offer 100 free DMs to get started — no credit card required. This lets you test DMpro and see results before committing to a paid plan.
Can I change plans anytime?
Yes, you can upgrade, downgrade, or cancel your subscription at any time from your dashboard. Changes take effect at the start of your next billing period.
Do you offer refunds?
We offer a 7-day money-back guarantee on all paid plans. If you're not satisfied within the first 7 days, we'll refund your payment in full.
Can I cancel anytime?
Absolutely! You can cancel your subscription anytime with no questions asked. Your account remains active until the end of your billing period.
Support
What support do you offer?
We provide email support for all users, with priority support for paid plans. We also offer comprehensive documentation, video tutorials, and a helpful community.
What happens if someone responds to my DM?
When someone responds, you'll see it in your dashboard and can continue the conversation manually in Twitter. DMpro automatically pauses that prospect from any follow-up sequences.
Can I track my campaign performance?
Yes! DMpro includes comprehensive analytics showing send rates, response rates, and campaign performance. You can see exactly which messages work best and optimize accordingly.
Still Have Questions?
We're here to help. Reach out to our team and we'll get back to you within 24 hours.